THE 2018 VIRTUAL SIGING INFO COMING SOON!
1.) Why is the system different this year? When we decided to offer another virtual signing, we started trying to figure out the best way to offer this – do we set up a store in PayPal to take order? Have people order through the book store? The issue with everything came down to shipping. We didn’t feel comfortable overcharging some people for shipping because the PayPal store only let us pick 1 option for shipping. We wanted to make this as cost-effective for those ordering as possible.
2.) Will you be offering refunds? Yes! You can request a refund on your order after you make your payment until February 1, 2017. We will be placing the order in mid-February, so the funds will have already been spent, therefore non-refundable beyond that time.
3.) When do I need to pay my invoice by? You will have until the end of the month to pay your invoice. If you order after the 25th day of the month, your invoice will be due the following month. (For example: If you are sent an invoice on Oct. 13, you will have until Oct. 31 to pay. If you are sent an invoice on Nov. 27, you will have until Dec. 31 to pay). All invoices must be paid in full.
4.) Can I make payments? No. All invoices must be paid in full. No exceptions.
5.) I don’t see the book I want on the form – can you order it? The only titles we are offering are ones that are on the form. Due to the extensive backlist of some authors, and the sheer number of participating authors, we cannot offer every single title by them. This is also why sometimes you will see only one format of a title available (such as only offering a series in hardcover instead of hardcover, paperback and mass market paperback). To offer every title in every format isn’t feasible in the time frame we have to have the books signed and shipped out, so we had to make decisions and offer formats we thought most people would want.
6.) What if an author cancels? If an author cancels prior to ordering books for the signing, you will be notified and the amount of their book(s) you ordered refunded. If the author cancels due to an emergency after the books have been ordered, you will still be sent the book you ordered, but it will be unsigned. While we don’t anticipate this happening, we can’t control emergency situations. We appreciate your consideration in advance.
7.) Can you ship media mail to save money? Unfortunately we can’t. Shipping media mail would require us to haul every single package (last year there were more than 1,500 orders placed) to the post office and stand in line while they were weight and inspected to make sure only books were being mailed. The Postal Employees would likely go postal on us, and that’s even if we could haul all the packages over there. Shipping via flat rate ensures that everyone knows exactly what they’re paying for shipping and we can simply schedule the local PO to come and pick up all the packages at once from the venue.
8.) When will packages be shipped? Orders will be shipped the week AFTER Apollycon. Domestic packages should arrive within 7 days. It may take two weeks for International orders to arrive.
9.) My package is lost – what do I do? First contact us at ApollyconEvent@gmail.com with “Virtual Signing” in the subject line so we can investigate what happened. All packages will include insurance. We will do our absolute best to help you solve everything as fast as possible. Sometimes things get held up in shipping centers/customs. But notify us if you haven’t received your package within a month of Apollycon ending.
10.) Can I specify what I want the author to sign in my book? The only thing you may specify is the name you would like the book signed to. Beyond that, authors will sign the book how they normally would. Due to timing and the amount of orders, we will not be able to have authors write specific fan-requested messages inside books.
11.) I already own the book I want the author to sign. Can I send it to you so they can sign it? No. If you want a book signed by the author, if must be ordered via our form.
12.) I need to make a change to an order I already placed – what do I do? Email us at ApollyconEvent@gmail.com so we can assist you. Do not place a second order. Make sure to use “Virtual Signing” in the subject line so we know what it’s about!
13.) Can I have books in my order sent to multiple addresses? No. One address per order. If you would like books signed and sent to multiple addresses, you must place more than 1 order for each address.
14.) Can I pay with a check or cash? All payments must be made through PayPal via the invoice, and sent to ApollyconEvent@gmail.com. No exceptions.
15.) I forgot to pay my invoice by the invoice date! All orders not paid by the invoice date will be deleted. You must re-order and be sent a new invoice.
Ready to order? Go HERE.
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