Virtual Signing FAQS:
1. What is the virtual signing?
The Virtual Signing has been a staple of ApollyCon since the very first year. The idea was that readers who cannot attend the event could still get signed books from their favorite authors. Now it has also morphed into something attendees and even authors use so they know they’ll definitely get signed books by authors they don’t want to miss.
2. When is it open?
The store will open on Sept. 1, 2018 and close on January 15, 2019.
3. When will books be shipped?
After ApollyCon 2019 happens (think the week of March 30, 2019)
4. Is it open internationally?
Yes! Please keep in mind that international orders will be invoiced separately for shipping. Rates can be calculated via the USPS website. ApollyCon is not responsible for any additional country taxes or tariffs that may be imposed when the package(s) reaches your country.
5. Can you ship media mail because it’s cheaper?
We wish that was possible, but with the small time frame we have to sort, sign, package, and ship books, pre-paid flat rate packages are the easiest and most efficient for us.
6. Does my package include tracking and insurance?
Yes! All packages include insurance and tracking. Please note that we do not share email out tracking information on packages (mostly because by the time we typed out emails to everyone with their own unique tracking codes, your package will have most likely arrived). In the event your package is lost, we will make every effort to follow up with the postal service and get you your goodies.
7. What if my items are lost and/or damaged?
That’s the benefit of insurance and tracking with priority shipments. You will be able to file a claim and recoup your money.
8. I have my own FedEx or UPS account – can you ship my books using that?
We can on a case-by-case basis. Please email us at firstname.lastname@example.org for more info.
9. There’s a book I want to order and I don’t see it in the virtual signing shop – can you order it?
Yes and no. We’ve been told we can only obtain the titles listed in the store from the bookseller, but newer indie titles or titles that have changed release dates may be added at a later time when the info becomes available. If you’re unsure, feel free to email is: email@example.com
10. What’s the refund policy?
-All orders are fully or partially refundable until Jan. 15, 2019 at 11:59 EST. The bulk order will be placed on January 16, 2019 and is non-refundable.
–If an author cancels before Jan. 16, 2019 you will be refunded for their titles placed in your order.
–If an author cancels after Jan. 16, 2019 you will be sent the book either unsigned or with a signed bookplate. Unfortunately once we place our bulk order, titles in it are non-refundable. ApollyCon isn’t Amazon or B&N or any other store that has a built in overhead for product losses – we have no way to absorb the costs of this. We will make every attempt to ensure you at least receive a signed bookplate with your order if an author cancels their appearance after the order date.
11. Can I order books from the virtual signing if I’m attending the event?
Absolutely! We’ve noticed in the last few years that attendees and even authors are ordering books via the virtual signing so they know for sure they’re getting signed books from their favorite authors with the benefit of not having to ship books back home.
12. Is there an onsite pick up option?
At this time, no. We are working with the onsite bookseller (Barnes & Noble of Tyson’s Corner) who is trying to figure out the logistics of an onsite pick up.
If you have any other questions, feel free to email us at: firstname.lastname@example.org